Enterprise plans
Volume pricing, dedicated quota, invoicing and procurement paperwork. Partnerships and resellers start here as well.
Tell us about your usageA human replies within 1 business day
Contact RouteAPI
Purchasing, technical support and security reviews each have a direct channel below — and the people who answer them are listed by name.
Where to start
Technical support
Integration errors, latency, model behaviour, billing and account questions. Include your request ID if you have one.
Security & compliance
Security questionnaires, DPA requests and vulnerability reports. Most answers are already published in the Trust Center.
Who replies
Messages to the channels above land with these four people, not a ticket queue. Say who you’d like to hear from, if it matters.
Sabrina
Global Growth Manager
First reply on most new enquiries. Sorts out which plan fits before anyone asks you to fill in a form.
Blake Bao
Founder
On every enterprise conversation. Pricing and custom terms are agreed with him directly, not passed down a chain.
Jonathan Howland
Enterprise Client Partner
Handles enterprise requests from first form submission to implementation planning.
Bruce Tso
Head of Product & Compliance
Answers security questionnaires and DPA requests himself, and owns what the Trust Center says.
Backgrounds and the rest of the team are on the About page.
Follow along
Release notes, model additions and incident updates go out here first. For a reply, use the channels above.